“Life doesn’t count for much unless you’re willing to do your small part to leave our children- all of our children- a better world. Even if it’s difficult. Even if the work seems great. Even if we don’t get very far in our lifetime.” – Barack Obama, President of the United States.
CHILDLINE is a national, 24 – hours, free, emergency telephone helpline service for children in need of care and protection. The CHILDLINE number 1098 is a toll free number that is common in all the cities of India. Initially started in Mumbai in June 1996, CHILDLINE is currently operational in 83 cities. CHILDLINE aims to reach out to the most marginalised children and provides interventions of shelter, medical, reparation, rescue, death related, sponsorships, emotional support and guidance. So if you see a child in distress, call 1098!
CHILDLINE India Foundation (CIF) was founded in 1999 after initiating and running this service for Mumbai city from inception. Based on the partnership model, CIF is the nodal organisation for CHILDLINE service across the country. The goal of CIF is to reach out to marginalised children in need of care and protection.
STRUCTURE AT THE CITY LEVEL:
Every city, where the CHILDLINE service is running, has a similar structure, as well as a uniform process in which it assesses the needs of children, develops a resource directory of the organisations in the city, ensures the phones are ringing and provides training to the new team. CHILDLINE functions through a network of NGOs, academic institutions, the corporate sector and allied systems.
A) CHILLINE ADVISIORY BOARD (CAB): is comprises of senior level of functionaries from the allied systems, NGOs, concerned individuals, media etc. It is the policy making body for CHILDLINE at the city level. It undertakes periodical review of the CHILDLINE services.
B) THE NODAL ORGANISATION: is essentially an academic institution which ensures coordination, training, research, documentation, awareness and advocacy.
C) THE COLABORATIVE ORGANISATION: is the 24 hours service for children, which respond to the calls on 1098, provides emergency intervention if required., links the children to the service for ultimate rehabilitation, conducts awareness and outreach programs and documents every call that come into CHILDLINE and the intervention or follow up done.
D) THE SUPPORT ORGANISATION(S): responds to the calls referred by the collaborative organisation, conducts awareness and outreach programs.
E) THE RESOURCE ORGANISATION(S): act as referral centres for CHILDLINE. They also participate in outreach and awareness programs for CHILDLINE.
F) THE CHILDLINE CONTACT CENTRE: is the centralised call centre initiation of CIF, located in Mumbai. It receives calls to 1098 from several cities in West and North Zones. Intervention calls are forwarded to partners.
With this structure CHILDLINE works at the three levels – micro level, mezzo level and macro level, functioning as a catalyst to effect systemic change.
CALLS TO CHILDLINE-1098:
TARGET AUDIENCE OF CHILLINE:
CHILDLINE works with marginalised children from various cities/ districts covers almost maximum part of the country. This includes working with-
During the counselling and intervention it has been observed that the:
Through the various studies and research by the CHILDLINE partners, following issues are identified for strengthening of services in regards to child welfare.
GUIDELINE PRINCIPLES FOR TAKING DECISIONS IN RELATION TO CHILDREN:
Decision making is a crucial task when we are dealing with children in CHILDLINE. It is the ability of social worker, counselor or staff member to think in appropriate direction and to act accordingly for the well being of child. Following are the some important aspect that needs to be taken into consideration while taking any decision pertaining to the child:
CHILDLINE’s comprehensive strategy to bring about systematic change by creating child friendly systems has yielded astonishing results. CHILDLINE works with the system and its process on behalf of the child to reach the goal of a safe child friendly environment. Hence, impact and changes in the process that takes considerable amount of time and call for perseverance. It is the surest way to ensure a long term solution.
So if YOU see a child in distress, call 1098.
Abhay M. Jadhav
Abhay M. Jadhav, Assistant Professor and Acting Director-CHILDLINE Nodal Org., Department of Social Work, Walchand College of Arts and Science, Solapur-413006, (Maharashtra).
Jitendra S. Gandhi
Jitendra S. Gandhi , Assistant Professor., Department of Social Work, Walchand College of Arts and Science, Solapur-413006, (Maharashtra)
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